Frequently Asked Questions

1. Do I need an account to place an order?

No. You can check out as a guest without creating an account.

However, having an account comes with a few benefits:

• Faster checkout for future orders

• Easy access to your order status and order history

• Updates about new products, special offers, and promotions

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, Discover, and American Express, as well as PayPal.

3. Is my online order secure?

Absolutely. We take the security of your information seriously.

When you place an order using a credit card, your payment information is processed through a secure, SSL-encrypted connection. Your payment details are securely transmitted to our payment processor for authorization.

We do not store your full credit card information on our servers.

4. Are there any exchange rates?

All orders on our website are processed in U.S. dollars (USD).

If your credit or debit card uses a different currency, your bank or card issuer will automatically convert the transaction into your local currency using the exchange rate applicable when the transaction is processed.

Please note that your bank or card issuer may charge additional foreign transaction or currency conversion fees.

5. How should I enter my shipping address?

Please enter your shipping information using English letters and standard English punctuation.

To help avoid delivery issues, make sure your address is complete and accurate, including your full name, street address, city, state/province, postal code, and country.

If your address contains characters that aren’t supported by our system, please use the closest English equivalent whenever possible.

6. Can I change my shipping address after placing an order?

Please contact us at support@solvenns.com as soon as possible if you need to change your shipping address.

We can only make changes before your order has been processed or shipped. Once an order has entered processing or has already shipped, we may not be able to update the address.

To avoid delivery issues, please double-check your shipping information before completing your order and make sure the address is a location where you can receive packages.

7. How long does shipping take, and how can I track my package?

Shipping times depend on your location and the shipping method available for your order.

Once your order ships, we’ll send you a shipping confirmation email with your tracking number.

You can use the tracking number to check your package’s status and estimated delivery date.

Please keep in mind that delivery times may occasionally be affected by customs clearance, inspections, weather, carrier delays, or other circumstances beyond our control.

For more information about shipping, please see our Shipping & Delivery policy.

8. What should I do if an item is missing from my order?

We’re sorry about that. Please contact us at support@solvenns.com as soon as you notice an item is missing.

Please include your order number and the name of the missing item so we can look into it and help resolve the issue as quickly as possible.

Still have questions?

We’re happy to help. Please reach out to us at support@solvenns.com, and our customer support team will get back to you as soon as possible.