Return & Refund Policy

We want you to be completely happy with your purchase. If you’re not satisfied with your order, you can return eligible items within 30 days of delivery.

Standard Returns

Returns are accepted within 30 days of receiving your order, provided the item meets our return requirements.

Once your return is received and approved, we’ll issue a refund to your original payment method. Please note that original shipping charges are non-refundable.

Return policies may vary during special promotions, including Black Friday and other promotional events. Please review the promotion’s terms and conditions before placing your order.

For Solvenns products purchased from another authorized retailer, please contact the retailer directly for assistance with returns or exchanges.

How to Start a Return

For standard returns, please email support@solvenns.com and include:

• Your order number

• The item(s) you would like to return

• The reason for your return

Our support team will review your request and provide you with the next steps, including a return label when applicable.

Damaged Items

We’re sorry if your order arrived damaged.

Please email support@solvenns.com within 14 days of delivery and include:

• Your order number

• A clear photo showing the damage

• The subject line “DAMAGED”

Once we receive your request, our team will review the details and help you with the next steps.

Missing Items

If your order arrives with an item missing, please contact support@solvenns.com as soon as possible.

Please include your order number and use the subject line “MISSING ITEM” so we can look into it and get back to you as quickly as possible.

Refunds

Once your returned item has been received and inspected, we’ll process your refund if the return is approved. Your refund will be sent to the original payment method.

Please allow some additional time for your bank or payment provider to post the refund to your account.

For any questions about returns, refunds, damaged items, or missing items, please contact us at support@solvenns.com. We’re always happy to help.